FAQs
Ordering
1. HOW CAN I PLACE AN ORDER?
A：Step 1 creat your own account by RPC FOOD WEBSITE with email or contact number
Step 2 choose your product
Step 3 Pay the payment
2. WILL I RECEIVE AN ORDER CONFIRMATION ?
A:Yes，we will sent you a confirmation by email once we have received the order.
Usually will take 3-5 days that we will organize delivery to you after your have received the confirmation
3. HOW CAN I CONFIRM THAT MY ORDER HAS BEEN RECEIVED ?
A: if you have not received the any confirmation in 24 hr, please contact our customer service ASAP
4. CAN I PLACE AN ORDER ON THE PHONE ?
A:Yes, you can make an order by phoe
5. WHAT HAPPENS IF A PRODUCT IS OUT OF STOCK ?
A:We will confirm stock after received your order. If there are something out for stock, we will suggestion some backup option for you.
6. WHY CAN'T I SEE ANY DELIVERY DATES AVAILABLE FOR SELECTION AT CHECKOUT ?
A:Because some of products need organize processing, or need wait arrive to or stock ,we will send you a message once your order is ready to dispatch
7 .CAN I MODIFY MY ORDER AFTER PLACING IT?
A: No. please double confirm you order before you make the payment.
If anything that you would like to add, please make an another order
8. WHY CAN'T I FIND OR LOCATE A PRODUCT I'M LOOKING FOR ?
A: its may out of stock
9. CAN I CANCEL MY ORDER ?
A: Yes you can cancel your order before you have received our confirmation message.
10. CAN I REMOVE PRODUCTS AFTER I'VE PLACED MY ORDER ?
A: If you have change your mind, you can remove whatever you ordered Before you have received the your order
11. WHAT HAPPENS IF A PRODUCT THAT I ORDERED AND PAID IS OUT OF STOCK?
A:We can make a refund for you.
12. HOW DO I CHANGE MY CONTACT DETAILS ?
A:You will need cancel the previously order and make another one
Payment & Pricing
13. IS THERE A MINIMUM ORDER AMOUNT?
A:We don’t have any minimum order.
14. WHEN WILL I RECEIVE MY REFUND?
A:its depends on the method that you make the payment it usually take 10-14 working days
15. HOW CAN I USE A PROMOTION CODE ?
A:you can type the code before you make the payment
Delivery & Pick up
16. HOW MUCH DOES DELIVERY COST?
A: depends on your post code . we currently charge 15 per order including 30km from Melbourne CBD
17. HOW CAN I CHECK IF YOU DELIVER TO MY POSTCODE?
We normally deliver 30km for Melbourne CBD.
18. HOW CAN I TRACK MY ORDER?
A: You can tracking by use our system
19. WHERE WILL MY DELIVERY BE LEFT?
A: During COVID-19, we only do 0 contact delivery , we will call you to make an discussion when we arrived.
20. CAN I PICK UP MY ORDER?
A:Yes you can. Please click pick up when you place the order. If you want pick up after you have received delivery confirmation , you will need contact us ASAP
21. WHAT HAPPENS WHEN I AM NOT AT HOME DURING THE SCHEDULED DELIVERY TIME?
A:We will make a call before we arrive, we can leave the products at a place that we have discussed with you, or we will organize another delivery with extra delivery cost
22. WHAT HAPPENS IF A PRODUCT(S) ARE MISSING IN MY DELIVERY?
A: we will organize an another delivery for free within missing product
23. HOW CAN I MAKE A COMPLAINT ABOUT MY DELIVERY?
A: please contact with our customer service
